Refund policy
Refund & Return Policy
At De Essentials Co, we want you to shop with confidence. If there is an issue with your order, we’re here to help.
Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, the item must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
Please contact us before sending any item back. Returns sent without approval may not be accepted.
To request a return, email us at: support@deessentialsco.com
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos/videos. We will review the issue and offer a suitable resolution, which may include:
- Replacement item
- Store credit
- Partial refund
- Full refund (when applicable)
Order Cancellations
Orders may be cancelled within 12 hours of purchase. After this period, your order may already be in processing.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Beauty / hygiene items that have been opened
- Perishable goods
- Gift cards
- Final sale / clearance items
Refunds
Once approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
If the return is due to our error (wrong, damaged, or defective item), we may cover return or replacement costs.
If returning for other approved reasons, the customer may be responsible for return shipping costs.
Need Help?
For any questions regarding your order, please contact us: